Updated 22 October 2026 · Avenclear Cleaning
Score against the specification
Audit what the contract says should be done. For each area, check a list of elements such as floors, desks, bins, glass, sanitary ware and touchpoints, and mark each as pass or fail, or on a simple scale.
Sample sensibly
In a large building, audit a sample of rooms each month, rotating so every area is covered over a quarter. Always include washrooms and kitchens.
Calculate a score
The audit score is the percentage of elements passed. Agree a target in the contract, often 90% or more, and a lower threshold that triggers a remedial plan.
Track a few KPIs
- Monthly audit score
- Time to fix reported faults
- Missed or short cleans
- Staff turnover on your site
Walk round together
Do at least some audits jointly with the contractor's supervisor. You will agree on standards faster and avoid disputes about what was seen.
Act on the results
Falling scores usually mean too few hours, high staff turnover or poor supervision. Ask for a written remedial plan with dates, and re-audit.