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Cleaning multi-let buildings: common parts and service charges

In a multi-let building, the landlord or managing agent usually arranges cleaning of the shared areas and recovers the cost through the service charge, while each tenant arranges its own space. Getting the split and the reporting right avoids disputes.

Updated 22 October 2026 · Avenclear Cleaning

Common parts versus demised areas

Common parts are areas shared by occupiers: receptions, lifts, stairs, corridors, shared washrooms and sometimes shared kitchens. Demised areas are each tenant's own space. The lease defines which is which, and the landlord's cleaning obligation usually covers common parts only.

Recovering the cost

Cleaning of common parts is normally recoverable through the service charge where the lease allows it. The RICS professional statement on service charges in commercial property sets out best practice, including that costs should be reasonable, transparent and properly apportioned.

Apportionment

Costs are usually shared by floor area, sometimes weighted. A cleaning specification that separates common parts by floor or zone makes apportionment much easier to explain and audit.

Reporting to occupiers

Occupiers increasingly ask what they are paying for. Monthly audit reports and a published specification help show value and support budget discussions.

Offering tenant cleaning

Many tenants prefer to use the building's contractor for their own floor. Contracting separately with the same company, under the same standards, keeps one team in the building and simplifies security.

FAQ

Quick answers

Can a landlord charge tenants for cleaning?

Usually yes, for common parts, where the lease allows the cost to be recovered through the service charge.

How are cleaning costs split between tenants?

Usually by floor area, as set out in the lease or the service charge apportionment schedule.

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